Jan 21, 2021  
2017-2018 Course Catalog 
    
2017-2018 Course Catalog [ARCHIVED CATALOG]

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PSAF 1035 - Community Service Principles

Credits: 3
Hours/Week: Lecture NoneLab None
Course Description: This course will explore the perceptions and expectations of governmental organizations, the media, and culturally diverse communities. The course provides a focus on customer service, public relations, crisis communications, recruitment and retention, and education as it relates to public safety.
MnTC Goals
None

Prerequisite(s): None
Corequisite(s): None
Recommendation: Computer literacy and word processing skills.

Major Content
  1. Community relations: Performing a community needs assessment. Community involvement in public safety. Identify current, emerging, and potential future needs of a community. Proactive service and relations.
  2. Crisis communications.
  3. Customer service strategies: Professionalism. Gender, generational, ethnic, and cultural awareness. Developing a customer service assessment program. Identifying stakeholders and their expectations
  4. Public Safety Education: Public safety education. Public safety marketing. Public safety community and media relations.
  5. Recruitment and retention of public safety staff.

Learning Outcomes
At the end of this course students will be able to:

  1. Identify stakeholders that must be considered in planning public safety operations. (L2)
  2. Compare and contrast community service missions of law enforcement, the fire service, and EMS. (L4+L6)
  3. Define community. (L1)
  4. Discuss community service missions of public safety agencies. (L1)
  5. Perform a community needs assessment to address specific community needs, challenges, or unique and diverse sub-populations within a community. (L3)
  6. Demonstrate an understanding of public safety educational, marketing, and public relation programs offered by various sub-disciplines of public safety. (L3)
  7. Design an action plan to address specific community needs, challenges, or unique and diverse sub-populations within a community. (L5)
  8. Design an educational, marketing, or public relations program to address a unique sub-population in a community. (L5)
  9. Discuss gender, generational, ethnic, and cultural backgrounds and/or issues that may impact the delivery of public safety services in a community. (L2)
  10. Discuss interacting with the media during public safety operations and disasters. (L2)
  11. Discuss the need for professionalism, respect, and awareness when dealing with unique and/or culturally diverse sub-populations in a community. (L2)
  12. Examine the key components of crisis communication during public safety operations and disasters. (L4)


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