OFFT 2055 - Administrative Office Procedures

1. Understanding the changing workplace The work environment Communication skills for a diverse environment
2. Telework
3. Organizing for growth & productivity time management techniques & strategies
4. Application software
5. Processing mail
6. Planning meetings and conferences
7. Business ethics
8. Travel arrangements
9. Supervising and leading
10. Career advancement planning and managing
11. Electronic Portfolio

1. Describe the changing workplace.
2. Use telecommunications, computers, and records management technology.
3. Compose effective correspondence.
4. Plan and manage career goals.
5. Demonstrate effective oral & written communication (language skills).
6. Prepare notices, agendas, and minutes.
7. Determine the role of teams in an organization.
8. Use electronic mail appropriately in the office.
9. build a portfolio of documents.
10. describe equipment and effective techniques for telephone communication.
11. describe meeting responsibilities of executives, leaders, administrative assistants, and other participants.
12. describe ways to handle mail effectively.
13. explain steps for setting and meeting goals and priorities.

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