Mar 05, 2021  
2019-2020 Course Catalog 
2019-2020 Course Catalog [ARCHIVED CATALOG]

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OFFT 2055 - Administrative Office Procedures

Credits: 3
Hours/Week: Lecture 3 Lab None
Course Description: Todays business employee must be knowledgeable about the concepts and procedures basic to the information management, problem solving, and communication tasks that are performed in businesses. This course addresses the administrative professionals role in this challenging work environment. The student will be exposed to patterns of work, current technology, skills, and abilities necessary to succeed in the workplace. Students will create an electronic portfolio.
MnTC Goals

Prerequisite(s): CAPL 1010  or instructor consent
Corequisite(s): None
Recommendation: None

Major Content
  1. Understanding the changing workplace The work environment Communication skills for a diverse environment
  2. Telework
  3. Organizing for growth & productivity time management techniques & strategies
  4. Application software
  5. Processing mail
  6. Planning meetings and conferences
  7. Business ethics
  8. Travel arrangements
  9. Supervising and leading
  10. Career advancement planning and managing
  11. Electronic Portfolio

Learning Outcomes
At the end of this course students will be able to:

  1. Describe the changing workplace.
  2. Use telecommunications, computers, and records management technology.
  3. Compose effective correspondence.
  4. Plan and manage career goals.
  5. Demonstrate effective oral & written communication (language skills).
  6. Prepare notices, agendas, and minutes.
  7. Determine the role of teams in an organization.
  8. Use electronic mail appropriately in the office.
  9. build a portfolio of documents.
  10. describe equipment and effective techniques for telephone communication.
  11. describe meeting responsibilities of executives, leaders, administrative assistants, and other participants.
  12. describe ways to handle mail effectively.
  13. explain steps for setting and meeting goals and priorities.

Competency 1 (1-6)
Competency 2 (7-10)

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