Oct 17, 2019  
2019-2020 Course Catalog 
    
2019-2020 Course Catalog

Enterprise Technical Support Specialist Certificate


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Total Credits: 30

Major Number: 5852
CIP Code: 11.1006

Program Description

The Enterprise Technical Support Specialist Certificate program is designed to prepare the student for a career as an Enterprise Support Specialist or hardware/software configuration specialist. Enterprise Support Specialists answer questions and provide technical assistance to people who have either hardware or software problems. Hardware/software configuration specialists upgrade old computers and prepare/install new computers on a local area network. The coursework will help prepare students for Comptia’s A+ Certification and Microsoft Windows 7 Professional (70-680) exams.

Program Prerequisites

Course placement into MATH 0070  or above, or completion of MATH 0030  or MATH 0060  with a grade of C or higher, course placement into college-level English and Reading OR completion of ENGL 0950  with a grade of C or higher OR completion of RDNG 0940  with a grade of C or higher and qualifying English Placement Exam OR completion of RDNG 0950  with a grade of C or higher and ENGL 0090  with a grade of C or higher OR completion of ESOL 0051  with a grade of C or higher and ESOL 0052  with a grade of C or higher.

Special Instructions

None

Program Requirements


Total Credits: 27


Career/Occupational Elective Requirements


None

MnTC/General Education Requirements


MnTC Elective Requirements


None

Additional Elective Requirements


None

Additional Requirements


None

Program Information


General Requirements for Degrees, Diplomas, and Certificates

See Century College Policy 3.17.0.1

Program Note

None

Transfer, Articulation Agreements, and Partnerships

See the Century College website for information regarding transfer.
This program is intended primarily for employment preparation rather than transfer to a four-year institution. Some courses may not transfer to a number of four-year colleges. If you are considering the possibility of transfer, you may wish to talk with your advisor, counselor, or program instructor before registering to discuss your goals, look at programs designed for transfer, and develop a plan.

Program Learning Outcomes

At the end of this program students will be able to:

  • Demonstrate the ability to troubleshoot a PC or laptop.
  • Demonstrate the ability to work with multiple operating systems
  • Create and manage virtual computers
  • Demonstrate self-learning and use of critical thinking/problem-solving skills
  • Demonstrate ethical behavior in the IT field

Program Contact Information

Dave Keller 651.779.5833 Room 1742 East
Paul Theisen 651.747.4075 Room 2300 East

Sample Plan


Please note that this is a sample course sequence. Individual schedules will vary depending upon student needs, goals, and availability. Students are recommended to meet with their advisor, counselor, or faculty program instructors to create an individualized plan that includes prerequisites and application requirements. For detailed program information see the Century College website. This information is subject to change.

Note


This information is subject to change. Changes and updates are posted on century.edu

Century College is a member of the Minnesota State system. We are an affirmative action, equal opportunity employer and educator. This document can be available in alternative formats to individuals with disabilities by calling 651.779.3354 or 1.800.228.1978 x 3354.

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