HSER 1001 - The Role of the Human Services Technician

1. Roles and functions of the eligibility or financial worker
2. Advocacy, assessment and resource and referral practices
3. Case management skills
4. Models of service delivery by the eligibility or financial worker
5. Eligibility or financial worker ethics and values
6. County service agencies, programs and target populations
7. Eligibility or financial worker consumer-issues and concerns
8. Overview of multicultural issues in human services

1. apply program rules to client case studies.
2. calculate basic financial formulas related to determining program or service eligibility.
3. document accurate case notes for client files.
4. evaluate the needs of clients from diverse backgrounds.
5. identify and recommend various programs (e.g. cash, food, WIC, housing, medical assistance, etc.) that serve eligible applicants.
6. identify the roles and responsibilities of the eligibility worker or financial worker in relation to county government positions.
7. investigate self-care, resilience and stress management strategies as coping skills for case management.

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