Mar 29, 2024  
2017-2018 Course Catalog 
    
2017-2018 Course Catalog [ARCHIVED CATALOG]

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INTD 2030 - Design Sales

Credits: 3
Hours/Week: Lecture NoneLab None
Course Description: This course explores specific relationship selling skills and techniques to assure success in this highly competitive industry. Coursework includes business etiquette, entrepreneurship, self marketing strategies, effective written and oral communication, and customer service skills.
MnTC Goals
None

Prerequisite(s): INTD 1020  with a grade of C or higher.
Corequisite(s): None
Recommendation: None

Major Content
  1. behavioral styles and body language
  2. business cards
  3. business etiquette
  4. buying cycle and buying styles
  5. features and benefits
  6. probing questions
  7. steps of a sale
  8. time management
  9. thank-you letter
  10. business letter
  11. self-marketing
  12. handling objectives
  13. relationship selling
  14. selling with credit
  15. customer service
  16. sales project

Learning Outcomes
At the end of this course students will be able to:

  1. discuss the implications of various consumer behavior styles.
  2. design a business card, thank you note, business letter and self-marketing tool.
  3. explain relationship selling.
  4. demonstrate Interior Design selling with credit.
  5. demonstrate Interior Design handling objections.
  6. explain qualities of customer service.
  7. explain the impact of body language.
  8. demonstrate professionalism and business etiquette in a selling situation.
  9. discuss effective personal time management strategies.
  10. explain the consumer buying cycle.
  11. demonstrate the steps of a sale.
  12. demonstrate features and benefits.
  13. write probing questions for a variety of selling scenarios.


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