Aug 14, 2020  
2017-2018 Course Catalog 
    
2017-2018 Course Catalog [ARCHIVED CATALOG]

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ABOD 2040 - Auto Body Management

Credits: 1
Hours/Week: Lecture NoneLab None
Course Description: This course covers proper shop management procedures including parts ordering, payroll, employer-employee relations, customer relations, and communication skills as if the student owns and operates a body shop. Students are required to write a plan to build and operate their own shop.
MnTC Goals
None

Prerequisite(s): ABOD 2010 , ABOD 2020 , ABOD 2030  or instructor consent.
Corequisite(s): None
Recommendation: None

Major Content
  1. Shop safety programs for the auto body shop Shop management procedures for the auto body shop
  2. Shop management procedures for the auto body shop
  3. Sale procedures for the auto body shop
  4. Customer relations for the auto body shop
  5. Payroll for the auto body shop
  6. Hiring for the auto body shop
  7. Employee retention for the auto body shop
  8. Advertising for the auto body shop

Learning Outcomes
At the end of this course students will be able to:

  1. develop a shop safety program.
  2. identify shop management procedures.
  3. dentify shop management sale procedures.
  4. demonstrate proper customer relations.
  5. demonstrate proper telephone etiquette.
  6. describe payroll policies
  7. describe payroll costs.
  8. define hiring policies.
  9. describe employee retention procedures.
  10. develop an advertising plan.


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