CJS 2101 - Public Safety Response to Crisis Calls

1. Effective communication traits
2. Barriers to effective communication
3. Bias impact to public safety response
4. Minnesota Crisis Intervention Teams and other available resources
5. De-escalation strategies
6. Excited Delirium
7. Veteran reintegration challenges
8. Signs and symptoms of mental illnesses
9. Community crisis response resources in Minnesota

1. Describe how perception, sympathy, empathy, compassion and respect affect peace officer communication. (1.1.1)
2. Identify barriers to clear communication, e.g. language, stress, bias, lack of common cultural understanding.  (1.1.2)
3. Use and interpret verbal and non-verbal cues to enhance interpersonal communications. (1.1.3)
4. Describe and demonstrate active listening skills including paraphrasing, reflecting meaning, and summarizing understanding to obtain and clarify (1.1.4)
5. Differentiate between discretion and selective enforcement. (1.2.5)
6. Describe the rights of people who have disabilities to the same service law enforcement provides to anyone else and stereotypes and biases some people may have toward people with disabilities. (2.19.2)
7. Identify special communications issues peace officers may encounter and discuss reasonable and appropriate actions officers may take to improve communication with individuals:
   1. coping with communication disorders including hearing impairment,
   2. whose mobility impairment restricts communication, and
   3. coping with autism spectrum disorders, dementia, Alzheimer’s disease or intellectual disabilities. (2.19.4)
8. Identify emergency and non-emergency law enforcement situations involving people who have mobility disabilities, mental illnesses, intellectual disabilities, epilepsy or seizure disorders, speech disabilities, deafness or hard of hearing, and blindness or low vision and appropriate law enforcement response to those situations including making modifications or providing accommodations when appropriate. (2.19.6)
9. Describe the major and severe forms of mental illness. (2.20.1)
10. Describe the symptoms of major mental illnesses and how they manifest in adults and children, i.e., those associated with antisocial personality disorders, autism spectrum disorders, bipolar disorder and manic behavior disorders, depression, dis-associative disorders, post-traumatic stress disorder (PTSD), schizoaffective disorder, schizophrenia, and Tourette’s syndrome.(2.20.2)
11. Identify signs and characteristics that may be indicative of suicidal individuals. (2.20.3)
12. Identify signs and symptoms of excited delirium and its relationship to mental illness, drugs and sudden death. (2.20.4)
13. Explain how bias that comes from the stigma of mental illness and the rights of individuals dealing with mental illness to the same fair treatment and police protection as anyone else. (2.20.5)
14. Describe the Minnesota Crisis Intervention Team (MNCIT) model. (2.20.6)
15. Describe how substance abuse can mimic or contribute to mental illness. (2.20.7)
16. Explain how medications may influence behaviors of individuals dealing with mental illness and why people don’t always take their medications. (2.20.8)
17. Describe problems military veterans may have reintegrating into society, how these problems may involve law enforcement and special considerations for dealing with veterans in crisis. (2.20.9)
18.  Describe the role of peace officers in managing and de-escalating
19. hostile situations, including how the attitude and expectations of an officer influences responses in crisis situations. (2.21.1)
20. Describe anger/conflict management strategies useful to officers in resolving problems that arise in law enforcement settings. (2.21.2)
21. Identify strategies and de-escalation techniques officers may use to manage conflict, reduce anger, and improve communication and cooperation and de-escalate volatile or hostile situations. (2.21.3)
22. Distinguish between characteristics of passive, aggressive, and assertive behavior. (2.21.4)
23. Identify body language behaviors that signal potential conflict escalation. (2.21.5)
24. Explain various communication techniques that may be effective in a crisis situation and how techniques may vary depending on whether the situation involves mental illness, substance induced behavior, or other causes. (2.21.8)
25. Identify common crisis response resources in Minnesota communities

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